12jeez Privacy
Policy

Information We Collect

When you use the 12jeez platform — whether you are browsing as a guest, registering as a new player, making a deposit, or contacting our support team — certain categories of information are collected. This section explains precisely what data we gather, the sources from which it comes, and why it is needed.

1.1 — Information You Provide Directly

When you create a 12jeez account or complete our Know Your Customer (KYC) verification process, you provide us with personal details that are necessary to establish and maintain your account. This information includes:

• Identity data: Full legal name, date of birth, gender, and national identification number (e.g., NID card details for players in Bangladesh).
• Contact data: Email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or elsewhere in Bangladesh).
• Verification documents: Copies of government-issued identity documents, proof of address, and payment method confirmation submitted during KYC review.
• Account credentials: Your chosen username and encrypted password. We never store passwords in plain text.
• Financial data: Payment method details required to process deposits and withdrawals, including mobile money account references (bKash, Nagad, Rocket, Upay), bank account information, and card details (Visa, Mastercard). Full card numbers are not stored on our servers.
• Support communications: Records of messages, chat transcripts, and emails you exchange with our customer support team.

1.2 — Information Collected Automatically

When you access and interact with the 12jeez platform, certain technical and behavioural data is collected automatically by our systems. This includes:

1.3 — Information from Third Parties

In certain circumstances, 12jeez may receive information about you from trusted third-party sources. These include identity verification service providers who assist with KYC compliance, payment processors who confirm transaction status, and fraud prevention partners who flag anomalous account activity. Information received from these sources is used solely in connection with the service for which it was provided and is subject to the same data protection standards as data we collect directly.

How We Use Your Data

12jeez processes your personal data for clearly defined purposes. We do not use your information for purposes that are incompatible with those stated at the time of collection. The primary purposes for which your data is used are set out below.

• Account creation and management: To register your 12jeez account, verify your identity, maintain your player profile, and provide you with access to the platform's full range of features.
• Payment processing: To handle deposits in BDT (৳) via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to process withdrawal requests to your verified payment method.
• KYC and age verification: To comply with our obligation to verify that all players are aged 18 or above and to satisfy anti-money laundering requirements applicable to online gaming platforms.
• Customer support: To respond to your queries, resolve disputes, investigate complaints, and maintain records of support interactions for quality assurance purposes.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, collusion, and other conduct prohibited under our Terms & Conditions.
• Responsible gaming: To monitor gaming patterns that may indicate problematic behaviour, apply deposit limits or self-exclusion periods at your request, and fulfil our duty of care obligations to players.
• Platform improvement: To analyse usage data in aggregate form, understand how players interact with games and features, and make informed decisions about platform development and content sourcing.
• Marketing communications: To send you promotional offers, bonus notifications, and news about new games or features on 12jeez — but only where you have given your explicit consent to receive such communications. You may withdraw consent at any time via the preference centre in your account dashboard.
• Legal compliance: To meet our obligations under applicable law, respond to lawful requests from competent authorities, and enforce our contractual rights under the Terms & Conditions.

Data Sharing & Third Parties

12jeez does not sell your personal information. However, in order to deliver a fully functional, secure, and compliant service, we do share certain categories of data with carefully selected third-party service providers and, in limited circumstances, with authorities as required by law. This section sets out all scenarios under which your data may be disclosed to parties outside of 12jeez.

3.1 — Service Providers

We engage trusted third-party companies to help us operate the 12jeez platform. These providers act on our instructions and are contractually prohibited from using your data for their own independent purposes. Service providers we work with include:

• Identity verification providers: Companies that help us confirm player identities and process KYC documentation in accordance with responsible gaming standards.
• Payment processors: Intermediaries who facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks. These providers receive only the transaction data necessary to process your specific payment.
• Game software providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi whose game engines run on the 12jeez platform. Minimal session data is shared with these providers for game integrity and RTP auditing purposes.
• Analytics providers: Tools that help us understand platform usage patterns in aggregated, anonymised form to guide product decisions.
• Fraud prevention and security vendors: Specialist services that assist with detecting suspicious account activity, preventing chargebacks, and maintaining platform integrity.
• Cloud infrastructure and hosting providers: Companies that provide the secure server infrastructure on which the 12jeez platform operates.

3.2 — Legal Disclosures

12jeez may disclose your personal information to law enforcement agencies, regulatory bodies, or other competent public authorities where we are required to do so by applicable law, court order, or lawful governmental request. We will, where legally permissible, notify you of such a disclosure request before complying.

3.3 — Business Transfers

In the event that 12jeez undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and ensure that the receiving party is bound by privacy obligations no less protective than those described in this Policy.

Cookies & Tracking Technologies

The 12jeez platform uses cookies and similar client-side technologies to deliver a functional, secure, and personalised experience. A cookie is a small text file stored on your device by your browser when you visit a website. The cookies used by 12jeez fall into the following categories:

12jeez does not use advertising cookies or behavioural targeting cookies that track your activity across third-party websites. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the platform. For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation.

Data Security & Retention

12jeez implements a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal information against unauthorised access, accidental loss, disclosure, or destruction.

5.1 — Technical Security Measures

• SSL/TLS encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive data fields — including passwords, payment references, and identity document details — are encrypted at rest using strong cryptographic algorithms.
• Access controls: Access to personal data within 12jeez's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their specific role.
• Intrusion detection: Our infrastructure is monitored continuously for anomalous activity, unauthorised access attempts, and security incidents. Alerts are triaged by our security team around the clock.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their 12jeez accounts for an additional layer of login security.

5.2 — Data Retention Policy

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account data: Retained for the lifetime of your active 12jeez account, plus a minimum of five years following account closure to meet our record-keeping obligations.
• Transaction records: Financial transaction data, including deposit and withdrawal records in BDT (৳), is retained for a minimum of seven years to comply with anti-money laundering requirements.
• KYC documentation: Identity verification documents are retained for five years following account closure unless a longer period is required by law.
• Support communications: Chat and email records are retained for up to three years for dispute resolution and training purposes.
• Marketing consent records: Records of consent to marketing communications are retained for as long as we rely on that consent, plus two years after withdrawal.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

Your Privacy Rights

As a registered player on 12jeez, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of them, please contact our support team via live chat in your account dashboard or by email at [email protected]. We will respond to all valid requests within a reasonable timeframe and at no cost to you.

Please note that some rights are subject to conditions and limitations. For example, we may be unable to delete certain data that we are legally obliged to retain under anti-money laundering or responsible gaming regulations. Where we are unable to fulfil a request in full, we will explain the reason clearly in our response.

Children's Privacy & Age Verification

The 12jeez platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 18. Age verification is a core element of our registration and KYC process, and we take all reasonable steps to prevent underage access to our services.

If you are a parent or guardian and you have reason to believe that a person under the age of 18 has registered on the 12jeez platform or provided us with personal information without your knowledge, please contact our support team immediately at [email protected]. Upon confirmation, we will promptly close the account, delete all associated personal data, refund any deposits made, and forfeit any winnings in accordance with our Terms & Conditions.

Policy Updates & Contact

12jeez reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this document, we will notify registered players by displaying a prominent notice within the platform and, where appropriate, by sending an email to the address associated with your account. The "Last updated" date at the top of this page always reflects when the current version came into force.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your data and what rights you hold. Your continued use of the 12jeez platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes.

8.1 — How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 12jeez handles your personal data, please reach out to our team through any of the following channels:

• Live chat: Available 24/7 directly inside your 12jeez account dashboard. Average response time: 2–5 minutes.
• Email: [email protected] — plain text, not a clickable link. Average response time: 4–12 hours.

When submitting a privacy request, please include your registered username and a brief description of your query so that we can locate your account and respond as efficiently as possible. We take all privacy-related communications seriously and are committed to resolving your concerns in a transparent and timely manner.