12jeez Terms &
Conditions

General Terms & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 12jeez ("12jeez", "we", "us", "our"), the operator of the online gaming platform accessible at https://12jeez.app. By accessing, registering on, or placing any wager through the 12jeez platform, you unconditionally accept and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must cease using the platform immediately.

12jeez reserves the right to update, amend, or replace these Terms at any time at its sole discretion. Where material changes are made, 12jeez will endeavour to notify registered players via the contact details associated with their account. Continued use of the platform following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any changes. The effective date shown at the top of this document indicates when the current version came into force.

These Terms apply to all products and services offered via 12jeez, including but not limited to: online casino games (slots, live tables, crash games), sports betting (including cricket, football, kabaddi), virtual games, promotional offers, and any other features made available on the platform from time to time. They should be read in conjunction with our Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and 12jeez.

Eligibility & Age Restriction

Use of the 12jeez platform is restricted to individuals who meet all of the following eligibility criteria at the time of registration and throughout the duration of their use of the platform:

• You are 18 years of age or older. Gambling by persons under the age of 18 is strictly prohibited on the 12jeez platform without exception.
• You are accessing the platform from a jurisdiction where online gaming and sports betting are not prohibited by applicable law.
• You are acting on your own behalf as a private individual and not as an agent, nominee, or representative of any third party.
• You are not subject to any self-exclusion arrangement, whether self-imposed through the 12jeez platform or imposed by another gaming operator or regulatory body, that would prohibit your participation in online gambling.
• You have not previously had a 12jeez account closed, suspended, or terminated for breach of these Terms.
• You are not suffering from a gambling addiction that would make your participation in online gaming harmful to your financial or personal wellbeing.

12jeez takes its obligation to prevent underage gambling seriously. We reserve the right to request documentary proof of age and identity from any player at any time. Such documentation may include a government-issued national identification card, passport, or birth certificate. Where a player fails to provide satisfactory proof of age, their account will be suspended pending verification and any withdrawals will be withheld until the matter is resolved. If it is established that a player was under 18 at the time of registration, all deposits will be refunded and all winnings will be forfeited.

Account Registration & Security

To access real-money gaming and sports betting on 12jeez, you must complete the registration process and create a single personal account. The following rules apply to all registered accounts on the 12jeez platform:

3.1 — Single Account Policy

Each individual player is permitted to hold only one active 12jeez account. Opening multiple accounts — whether under the same name, different names, shared devices, shared IP addresses, or different payment methods — is a material breach of these Terms. Where duplicate accounts are identified, 12jeez reserves the right to close all accounts associated with the individual, void all pending bets, and withhold any balances derived from bonus funds.

3.2 — Accurate Registration Information

You are required to provide accurate, complete, and truthful information during the registration process, including your full legal name, date of birth, residential address in Bangladesh, and valid contact details. You must promptly update your account details if any registered information changes. 12jeez is not liable for any loss arising from your failure to maintain accurate account information.

3.3 — Account Security

You are solely responsible for maintaining the confidentiality of your 12jeez login credentials, including your username and password. You must not share your login details with any other person, and you must not allow any other individual to access or use your account. Any activity conducted through your account — including bets placed, deposits made, and bonuses claimed — is your responsibility regardless of whether you authorised the activity. If you suspect that your account has been accessed without your authorisation, you must contact 12jeez support immediately via the live chat facility in your account dashboard.

3.4 — Know Your Customer (KYC) Verification

12jeez applies KYC verification procedures in accordance with responsible gaming and anti-money-laundering obligations. Players may be required to submit identity verification documents — including copies of national ID, proof of address, and payment method confirmation — at any point during the account lifecycle, including at registration, before processing a withdrawal, or following a significant change in account activity. Failure to complete KYC verification within a reasonable timeframe may result in the suspension of withdrawal rights and, ultimately, account closure.

Deposits, Withdrawals & Payments

All financial transactions on the 12jeez platform are conducted in Bangladeshi Taka (৳). The following terms govern deposits and withdrawals made by players:

4.1 — Accepted Payment Methods

12jeez currently supports the following deposit and withdrawal methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Available methods may change from time to time and the current list of supported options is displayed within your account dashboard at the time of transaction.

4.2 — Minimum Deposit & Withdrawal

The minimum deposit amount on 12jeez is ৳500. The minimum withdrawal amount is ৳1,000. Maximum deposit and withdrawal limits vary by payment method and account verification status and are displayed within the cashier section of your account. 12jeez does not impose processing fees on standard deposits or withdrawals, however your payment provider may apply their own transaction charges for which 12jeez bears no responsibility.

4.3 — Deposit Processing Times

Deposits via bKash, Nagad, Rocket, and Upay are processed and credited to your 12jeez account balance in under 60 seconds in normal operating conditions. Bank transfer deposits may take between one and three banking business days depending on the originating institution. Card payments via Visa and Mastercard are typically processed within minutes but may be subject to additional verification by your card issuer.

4.4 — Withdrawal Processing

Withdrawal requests are reviewed by the 12jeez payments team before funds are released. Standard processing times are as follows: mobile money withdrawals (bKash, Nagad, Rocket, Upay) are processed within two to twelve hours of approval; bank transfer withdrawals are processed within one to three banking business days. Withdrawals may be subject to KYC verification prior to approval. 12jeez reserves the right to delay or withhold withdrawals pending the outcome of a fraud or security investigation.

4.5 — Own-Name Payments Only

All deposits must be made from a payment account registered in your own legal name. Third-party deposits — including payments made on your behalf by a friend, family member, or financial intermediary — are strictly prohibited. Withdrawals will only be made to a payment account in the same name as the registered 12jeez account. Any attempt to circumvent this requirement may be treated as a breach of these Terms and as potential financial misconduct.

Bonuses & Promotions

12jeez offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms communicated at the time the offer is presented, which supplement and are consistent with the general bonus rules set out in this section. In the event of any conflict, the specific offer terms take precedence.

5.1 — Wagering Requirements

All bonus funds issued by 12jeez — including welcome bonuses, reload bonuses, free spins credits, and cashback awards — are subject to wagering requirements before they can be converted to withdrawable cash. The applicable wagering multiplier and eligible games are stated in the individual offer terms. Bonus funds must be used within the validity period specified for each offer; expired bonus funds are forfeited automatically.

5.2 — Bonus Abuse

12jeez monitors bonus activity continuously. The following practices constitute bonus abuse and will result in the cancellation of the bonus, voiding of associated winnings, and may result in account closure:

• Registering multiple accounts to claim the same welcome bonus more than once.
• Using low-risk or zero-risk betting strategies (e.g., hedging bets across multiple outcomes) specifically designed to satisfy wagering requirements without genuine risk exposure.
• Coordinating with other players to exploit promotion mechanics.
• Providing false information during registration to qualify for a promotional offer.
• Using a bonus in a game category that is excluded or contributes at a reduced rate, in a manner inconsistent with the offer terms.

5.3 — Maximum Bet with Active Bonus

While a bonus is active in your account, the maximum single bet or stake permitted per round or event is ৳2,000, or the equivalent in the game's betting unit, unless a lower limit is specified in the individual offer terms. Bets placed above this threshold during an active bonus period may be voided and the associated winnings forfeited.

5.4 — Promotional Changes

12jeez reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice, provided that such changes do not adversely affect bonuses already claimed and in the process of being wagered. Seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL, and the T20 World Cup are offered at 12jeez's discretion and are subject to availability.

Betting & Gaming Rules

The following general rules apply to all betting and gaming activity on the 12jeez platform. Game-specific rules for individual casino titles and sports markets are provided within each game's information panel or the relevant sports betting section of the platform.

6.1 — Bet Acceptance

A bet is only valid and binding once it has been accepted and confirmed by the 12jeez system. A confirmation reference number and the accepted odds or stake are displayed on-screen upon successful bet placement. 12jeez reserves the right to refuse or limit any bet at its sole discretion, including bets that exceed the platform's liability limits for a specific market or event.

6.2 — Errors & Malfunctions

In the event of a technical malfunction, software error, or system fault that affects the outcome or integrity of a game or bet — including but not limited to incorrect odds being displayed, game software malfunctions, or network interruptions — 12jeez reserves the right to void the affected bets and return stakes to players. "Malfunction voids all pays and plays" is the governing principle. 12jeez is not liable for any loss of winnings or gaming opportunity resulting from technical failures beyond its reasonable control.

6.3 — Disconnection & Interruption

If your internet connection is interrupted during a game round or live bet, the outcome of the round will be determined by the platform's server records, which are the authoritative record of all game events. 12jeez recommends maintaining a stable internet connection at all times during active gaming sessions. Where a game round cannot be completed due to a server-side issue, the stake will be returned to the player's account.

6.4 — Cricket & Sports Betting Rules

For cricket and other sports betting markets on 12jeez — including BPL, IPL, ICC T20 World Cup, and bilateral series involving the Bangladesh Tigers — bets are settled in accordance with the official result declared by the relevant governing body (e.g., ICC, BCB). In the event of a match being abandoned, reduced by the Duckworth-Lewis method, or rescheduled, specific settlement rules apply as described in the individual market rules. 12jeez is not responsible for changes in match schedules or conditions beyond its control.

6.5 — Game Providers & RTP

Casino games available on 12jeez are sourced from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers are independently audited for random number generator (RNG) fairness and return-to-player (RTP) accuracy. Published RTP figures represent long-run theoretical averages and are not a guarantee of any individual player's outcomes in a given session.

Prohibited Conduct & Fraud

The integrity of the 12jeez platform depends on all players acting honestly and in good faith. The following conduct is strictly prohibited and may result in immediate account suspension, forfeiture of balances, and, where applicable, referral to relevant authorities:

• Fraudulent deposits: Using stolen, cloned, or unauthorised payment instruments to fund a 12jeez account.
• Chargebacks: Initiating an unjustified chargeback or payment reversal with your bank or payment provider after a deposit has been credited and used for gaming activity.
• Collusion: Cooperating with other players to gain an unfair advantage in poker or other competitive games.
• Arbitrage betting: Systematically exploiting pricing errors or bonus offers to guarantee a risk-free profit at the expense of the platform.
• Automated play: Using bots, scripts, or any automated software to place bets or make decisions on your behalf without human involvement.
• Identity fraud: Registering under a false identity, providing forged documents, or impersonating another individual.
• Money laundering: Depositing funds derived from criminal activity or using the platform to layer, place, or integrate illicit funds.
• Hacking or exploitation: Attempting to access restricted areas of the platform, exploit software vulnerabilities, or interfere with the operation of any game or system.

12jeez employs dedicated risk and compliance specialists who monitor platform activity continuously. Where prohibited conduct is identified, 12jeez reserves the right to withhold all funds in the account pending investigation. Players found to have engaged in fraudulent or prohibited conduct forfeit all balances, including deposits, winnings, and bonus credits. 12jeez cooperates with law enforcement agencies and will share information where required by applicable law.

Account Suspension & Closure

12jeez reserves the right to suspend or close any player account at any time, with or without prior notice, where it reasonably believes that any of the following circumstances apply:

• The player has breached any provision of these Terms & Conditions.
• The player has provided false, inaccurate, or misleading information at registration or during KYC verification.
• The player's account activity suggests involvement in fraudulent conduct, money laundering, or bonus abuse.
• The player has initiated a chargeback or payment dispute without valid justification.
• The player is found to be under 18 years of age.
• Continued operation of the account presents a legal, regulatory, or reputational risk to 12jeez.

8.1 — Voluntary Account Closure

Players may request to close their 12jeez account at any time by contacting the support team via live chat. Before closing an account, any remaining real-money balance (excluding bonus funds not yet wagered to completion) will be refunded to the player's verified payment method, subject to completion of any outstanding KYC requirements. Voluntary account closure does not affect 12jeez's right to retain records required by law or these Terms.

8.2 — Self-Exclusion

Players who wish to take a break from gambling for responsible gaming reasons may request a self-exclusion period of 30 days, 90 days, 6 months, 12 months, or permanent exclusion. Self-exclusion requests should be submitted via the responsible gaming section of the account dashboard or directly through the live chat support team. During a self-exclusion period, the player's account will be suspended and all marketing communications will be suppressed. Players are encouraged to seek help from professional support organisations if gambling is causing difficulties in their personal or financial life.

8.3 — Effect of Closure on Balances

Upon account closure — whether initiated by the player or by 12jeez — any bonus balance, free spins credits, or promotional rewards that have not yet satisfied the applicable wagering requirements will be forfeited. Real-money balances that are legitimate and verified will be returned to the player's registered payment method, subject to the completion of any outstanding verification requirements and the absence of any ongoing investigation into the account.

8.4 — Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with your use of the 12jeez platform should be raised in the first instance with the 12jeez customer support team, who will endeavour to reach a fair resolution within a reasonable timeframe. 12jeez's decision on matters relating to game outcomes, technical errors, and bonus settlements is final, provided it has been made in good faith and in accordance with these Terms. Players are encouraged to review the FAQ section for answers to common queries before escalating a matter to the support team.