12jeez Responsible
Gaming Commitment
At 12jeez, we believe that gambling should be an enjoyable pastime — never a source of stress, financial difficulty, or personal harm. This page sets out everything you need to know about the responsible gaming tools, safeguards, and support resources available to every player on our platform. Your wellbeing is our priority.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT (৳) directly from your account dashboard. Once a limit is in place it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period.
Session Time Limits
Choose how long each gaming session can last. When your selected time is reached, 12jeez will display a clear notification and log you out automatically, giving you a natural pause to reflect before continuing.
Time-Out Periods
If you need a short break from gambling, a time-out suspends your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out you cannot log in, deposit, or place bets.
Self-Exclusion
Self-exclusion is a long-term option for players who feel they need to step away from gambling entirely. You can self-exclude for a minimum of 6 months or on a permanent basis. During exclusion, all marketing communications are stopped.
Loss Limits
Set a maximum amount in BDT (৳) that you are comfortable losing over a given time period. Once your loss limit is reached, 12jeez will automatically prevent further play until the limit period resets or you apply for a reviewed increase.
Reality Checks
Enable periodic on-screen reminders that show you how long you have been playing and how much you have wagered in that session. Reality checks are a simple but powerful tool to keep your gambling activity in perspective.
Our Commitment to Responsible Gaming
12jeez operates as a genuine entertainment platform for adult players across Bangladesh. From Dhaka and Chittagong to Sylhet and Cox's Bazar, our users span every corner of the country, and we take the responsibility that comes with that reach seriously. Responsible gaming is not a checkbox for us — it is a core operating principle embedded in how we build products, train our support team, and communicate with players.
We want every player on 12jeez to enjoy cricket betting, live casino games, slots, and everything else our platform offers in a way that is healthy, controlled, and within their means. Gambling is a form of entertainment, and like all forms of entertainment, it is best experienced with clear boundaries in place. When those boundaries are respected, gambling remains fun. When they are not, problems can develop quickly.
This page is your complete guide to the safeguards 12jeez has built into the platform, the warning signs that gambling may be becoming problematic, and the steps you can take — right now, from your account — to protect yourself or a loved one. We urge every player to read it in full, even if gambling feels entirely under control today. Awareness is the most effective prevention tool available.
Always remember: Gambling outcomes are based on chance. No strategy, system, or pattern guarantees a win. Never gamble with money you cannot afford to lose, and never chase losses in the hope of recovering them. The house edge means that over time, losses are the expected outcome for most players.
Age Restriction & Verification
The 12jeez platform is strictly open to players who are 18 years of age or older. This is a non-negotiable requirement. Underage gambling is harmful, illegal, and something we work actively to prevent at every stage of the registration and verification process.
During registration, all players are required to confirm that they meet the 18+ age requirement. This declaration alone is not sufficient for full account access — 12jeez also conducts a mandatory Know Your Customer (KYC) verification process that requires submission of a valid government-issued identity document, such as a Bangladesh National Identity Card (NID). Date of birth is cross-checked against the submitted document, and any account found to belong to an individual under the age of 18 is permanently closed without delay.
Underage gambling is a serious offence. If you are aware of a minor who has registered on 12jeez or is attempting to access our platform, please contact our support team immediately at [email protected]. We will act swiftly to close the account and safeguard the individual concerned.
Protecting Young People at Home
If you share a device or household with young people, we strongly recommend taking the following precautions to prevent accidental or deliberate access to the 12jeez platform:
- Never save your 12jeez login credentials in shared or family browsers.
- Always log out of your 12jeez account when you have finished your session on a shared device.
- Use device-level parental controls to restrict access to gambling websites.
- Store your mobile device with password or biometric protection enabled.
- Talk openly with young people about the risks and legal age restrictions surrounding gambling.
Responsible Gaming Tools
Every registered player on 12jeez has access to a full suite of responsible gaming tools, available free of charge directly from the account dashboard. These tools are designed to put you in control of your gambling activity at all times. You do not need to contact support to activate most of them — they are self-service and take effect immediately once applied.
Daily Deposit Limit
Cap the total amount you can deposit in any 24-hour period. Reductions are instant; increases require a 24-hour cooling-off period.
Weekly Deposit Limit
Set a maximum deposit amount for a rolling 7-day window. Ideal for players who prefer to budget on a weekly basis.
Monthly Deposit Limit
Control your monthly gambling spend with a hard ceiling on deposits over any 30-day period.
Session Time Limit
Receive an automatic prompt and logout after a preset period of continuous play — from 30 minutes to several hours.
Loss Limit
Define the maximum amount in BDT (৳) you are willing to lose within a defined time period before play is paused.
Marketing Opt-Out
Disable all promotional emails, SMS messages, and bonus notifications at any time from your communication preferences.
Reality Check Alerts
Receive periodic on-screen reminders showing your total session time and net wagering activity.
Time-Out (Short Break)
Temporarily suspend your account for 24 hours, 7 days, 30 days, or up to 6 weeks for a controlled break from gambling.
To activate any of these tools, log in to your 12jeez account, navigate to Account Settings > Responsible Gaming, and select the control you wish to apply. Changes to limit reductions and time-out activations take effect immediately. If you experience any difficulty applying a responsible gaming tool, contact our support team via live chat — they are available around the clock and will assist you without judgement.
Recognising Problem Gambling
Problem gambling does not always look the way people expect. It rarely begins with dramatic losses or obvious distress. More often it develops gradually, through small shifts in behaviour and attitude that individually seem harmless but together indicate a growing dependency. Being able to recognise these signs — in yourself or someone you care about — is the first step toward getting things back on track.
The following warning signs are commonly associated with problematic gambling behaviour. If several of these apply to you or someone you know, it is worth taking a closer look and considering professional support:
Honest self-reflection is not weakness. Recognising that gambling has become a problem is an act of courage. Many people experience gambling-related difficulties at some point, and effective help is available. The sooner a problem is acknowledged, the easier it is to address.
Self-Assessment Checklist
The following checklist is adapted from widely used problem gambling screening tools. Answer each question honestly and privately. There are no right or wrong responses — this is purely for your own awareness. If you answer "yes" to three or more of these questions, we encourage you to reach out to our support team or a professional support service.
Answer honestly: do any of the following apply to you?
Have you ever spent more money on gambling than you originally planned for that session?
Have you gambled to escape feelings of worry, loneliness, boredom, or unhappiness?
After losing money, have you felt a strong urge to return and win it back as soon as possible?
Have you ever hidden your gambling activity from people close to you?
Has gambling ever caused arguments, tension, or distance in your personal relationships?
Have you ever borrowed money, sold belongings, or failed to pay a bill in order to gamble?
Have you tried to stop or reduce your gambling and found it difficult to follow through?
Do you find yourself thinking about gambling frequently, even when doing other activities?
Three or more "yes" answers? Please consider reaching out. You can contact our Safer Gambling team via live chat inside your 12jeez account at any time, or email us at [email protected]. We will listen without judgement and help you activate the right tools or connect you with specialist support.
Self-Exclusion & Account Closure
Self-exclusion is the most comprehensive responsible gaming tool available on the 12jeez platform. It is designed for players who feel they need to step back from gambling for an extended period and want a firm, enforceable barrier in place rather than relying solely on willpower.
How Self-Exclusion Works
When you apply for self-exclusion, your 12jeez account is immediately suspended. You will not be able to log in, make deposits, place bets, or access any gambling features during the exclusion period. Simultaneously, your details are removed from all 12jeez marketing lists — you will not receive promotional emails, SMS messages, or bonus notifications for the duration of the exclusion.
- Minimum exclusion period: 6 months
- Available exclusion durations: 6 months, 1 year, 2 years, 5 years, or permanent
- Permanent exclusion: Cannot be reversed under any circumstances. Account data is retained only as required by law.
- Lifting a time-limited exclusion: After the exclusion period has fully elapsed, a mandatory 7-day cooling-off period applies before access can be restored. Reactivation requires contacting support and completing an identity confirmation step.
- Any remaining balance: Where a real-money balance exists at the time of self-exclusion, funds are held securely and returned to your verified withdrawal method upon request during the exclusion period.
How to Apply for Self-Exclusion
You can request self-exclusion through any of the following channels, all of which are processed with urgency:
- Account Dashboard: Navigate to Account Settings > Responsible Gaming > Self-Exclusion and follow the on-screen steps. This is the fastest method and takes effect immediately.
- Live Chat: Contact our support team via the live chat function inside your account. A team member will process your request within minutes, 24 hours a day, 7 days a week.
- Email: Send a request to [email protected] with the subject line "Self-Exclusion Request", including your registered username and preferred exclusion duration. Email requests are processed within 4 hours.
Important: Self-exclusion on 12jeez applies to this platform only. If you are concerned about your gambling across multiple platforms or operators, we strongly encourage you to also seek support from a dedicated problem gambling organisation, details of which are provided in the section below.
Support Resources & Getting Help
Problem gambling is a recognised condition with effective treatment options. Whether you are concerned about your own gambling or the gambling of someone close to you, professional help is available. 12jeez encourages any player who feels their gambling is getting out of hand to reach out — to us directly, or to a specialist organisation. Taking that first step is often the hardest part, but it is also the most important one.
The following types of support are available to players in Bangladesh and internationally. All of the organisations listed below offer confidential, non-judgmental assistance:
National Mental Health Helpline (Bangladesh)
Kaan Pete Roi is a Bengali emotional support and crisis intervention service available to individuals in distress, including those experiencing gambling-related difficulties. Contact details are available through the Bangladesh National Mental Health Institute (NIMH).
Gamblers Anonymous (International)
A worldwide fellowship of people who share their experience, strength, and hope with each other to help solve their common problem and help others recover from a gambling disorder. Meeting schedules and self-help resources are available online.
GamCare (International Resource)
GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. Their website offers a free helpline, live chat, counselling referrals, and a self-help programme available in multiple formats.
BeGambleAware (International Resource)
BeGambleAware provides free, confidential support and advice to anyone affected by gambling harm, whether as a player or as a family member. Their resources include a national helpline, live webchat, and a structured self-help programme.
12jeez Safer Gambling Team
Our own dedicated responsible gaming team is available 24/7 via live chat inside your account dashboard. We can activate protective tools, discuss your options, process a self-exclusion, or refer you to an appropriate specialist organisation — all in complete confidence.
Mental Health Professionals (Bangladesh)
Psychiatrists and psychologists based in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh offer specialist cognitive behavioural therapy (CBT) and other evidence-based treatments for gambling disorder. Consult your nearest public or private hospital for referral.
For family members and friends: Living with someone who has a gambling problem is challenging. You are not alone. Many of the organisations listed above provide dedicated support lines and resources specifically for the families and loved ones of people affected by problem gambling. Seeking support for yourself is just as valid as seeking it for the person you are concerned about.
Contact Our Safer Gambling Team
If you have any concerns about your gambling behaviour or simply want to talk through the tools and options available to you, our Safer Gambling team is ready to help. We will never judge you for reaching out — it is one of the most responsible things you can do as a player, and we genuinely respect it.
Our team has been trained specifically in responsible gaming best practices. They can help you activate deposit limits, arrange a time-out or self-exclusion, answer questions about your account history, or simply listen and point you toward external resources if that is what you need. All conversations are treated with complete confidentiality.
- Live Chat: Available 24/7 inside your 12jeez account dashboard. Average response time: 2–5 minutes. This is the fastest way to reach us.
- Email: [email protected] — please use the subject line "Responsible Gaming" so your message reaches the right team immediately. Response time: 4–12 hours.
- Self-Service Dashboard: Log in to your account and navigate to Account Settings > Responsible Gaming to apply limits, time-outs, or self-exclusion without needing to speak with anyone.
You are never alone. Whether you are looking to set a small deposit limit as a precaution or need to close your account entirely, our team will support you through the process with care, efficiency, and zero judgement. Reaching out is the right call — and we are here for it.
Play Smart. Play Safe at 12jeez.
Gambling is entertainment. Keep it that way by staying in control. Explore our full range of games — and remember, our responsible gaming tools are always just one tap away.
18+ only · Play responsibly · If gambling is affecting your life, seek help immediately.